This is an english summary of my modest investigation regarding Nokia peeling phones.
My E65 I bought back in fabruary started peeling in the beginning of July : the rubber cover simply tears off.
Yesterday, I’ve been asking the Nokia e-Care support service for repair under warranty. I’ve just been answered that the limited warranty doesn’t cover misuse issues and that repair will be for myself. While I don’t think the peeling issue is any misuse issue, I decided to get out and ask google.
Then I found many testimonies about peeling issues ont the E65, but also the N76 and 5500.
Now, I’m going back to Nokia PR people and Nokia e-Care to ask for a change in the peeling issue policiy. Feel free to testify here.
Update 22/08/2007 12:05 : Nokia e-Care just called me back after I asked them to for the second time. They asked me to have the phone sent to them by a service center for free repair.
“Pelade” du E65 : Nokia amende prudemment sa position…
Nouveau coup de fil du service clients Nokia ce matin : le problème “cosmétique” de mon E65 sera bien pris sera sous garantie après vérification de sa “réparabilité”. Le constructeur entend notamment vérifier qu’il …
I have the same “peeling” problem with my Nokia 7380 phone. The central wheel made of light gray soft rubber started to peel after 3 months of use, and the back leather-like material god scratched on its corners.
The previous phones I have used for whole year or longer seemed to be scratchproof (by other manufacturers) in comparison to this phone and looked like they haven’t been used at all.
The Nokia people should take care of the materials they use and offer a warranty coverage. Their customers expect quality materials and quality software as well.
Thanks Nikoleta for your testimony. Actually, being a little bit stubburn about it with the Nokia e-Care service seems to pay off.
I have the Nokia 6133. I purchased this phone 2 months ago, and yesterday I noticed a “spot” on the phone. At least I thought it was a spot. I went to wipe it off, and a sliver off paint came away. What’s with these phones????
I have a n76 for only 2 months and the whole chrome part of the phone is peeled off and it looks ugly and I called customer service nokia in the usa since I live here and they said it is my fault and are ignoring the issue and I tried calling headquarters twice and left emails and messages about this concern but nokia just lost a very valuable customer I paid 500 for this phone and this is the service I get!?!?!?
Did you try getting in touch with Nokia through this form http://www.nokia-ecare.com/pop_form2.php ?
Huh! I’ve used my E65 only a couple of months and not only the rubber skin came off (i had to tear it all around the phone so it would look better and i wouldnt have to deal with any rubber issues anymore) but also the middle square buttons colour went off! Silver color turned in to a bronze colour!
And it looks totaly disgusting and looks like ite been used for years!!!
Sony Ericsson is my only option from now on. If only they used Symbian platform in more of their mobiles!
Well, SE P1i is all im after now. It has everything i got in it. And there there is no rubber or colour issues. It will stay as it is even after 4 years. Im sure…
SONY ERICSSON… I JUST LOVE IT
im use nokia e65 now..
just wanna know this hp its easy 2 broken or not??
commnt yea..
hi
Ihave a nokia e 65, it peeled off and the screen has all kind of stripes on it but I don’t know if the screen is broken or is the software. It never been dropped on the floor.
Anybody has any ideea what happend with my phone?